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Customer Service Guarantee & F.A.Q.'s

Customer Service Guarantee

Prompt Response

Skilled and Professional Technicians

Reliable Scheduling

  We value your time and will respond to your inquiries, service requests, or concerns in a timely manner. Our team will acknowledge your communication within 24 hours, either by phone or email, and provide you with an      estimated timeline for resolution.

Reliable Scheduling

Skilled and Professional Technicians

Reliable Scheduling

 We understand the importance of adhering to agreed-upon schedules. We will arrive at your property as scheduled for regular maintenance, repairs, or any other pool-related services. If any unforeseen circumstances arise, we will promptly notify you and reschedule at a time convenient for you. 

Skilled and Professional Technicians

Skilled and Professional Technicians

Skilled and Professional Technicians

 Our team consists of trained and experienced pool service technicians who possess the necessary knowledge and expertise to handle a wide range of pool-related issues. They will conduct themselves in a professional manner, respecting your property and ensuring minimal disruption during their work. 

Comprehensive Pool Services

Comprehensive Pool Services

Skilled and Professional Technicians

 We offer a comprehensive range of pool services, including cleaning, maintenance, equipment repairs, chemical balancing, and more. Whether you require routine maintenance or complex repairs, we are equipped to handle all your pool service needs effectively and efficiently. 

Transparent Pricing

Comprehensive Pool Services

Transparent Pricing

 We believe in transparency when it comes to pricing. Before commencing any work, we will provide you with a detailed and itemized estimate, outlining the costs involved. You can trust that there will be no hidden fees or unexpected charges. 

Communication

Comprehensive Pool Services

Transparent Pricing

 We believe that communication no matter how detailed or minor, is key to maintaining your pool at the highest industry standard. We are always available via phone, email or text. We even provide you with a weekly report, sent via email with photos and a synopsis of services rendered while onsite for weekly service. 

Quality Workmanship

Customer Satisfaction

Customer Satisfaction

 We take pride in the quality of our work. Our technicians use reliable equipment, tools, technology, and the industry best practices to ensure that all services are performed to the highest standards. If, for any reason, you are not satisfied with our work, we will make it right and address any concerns promptly. 

Customer Satisfaction

Customer Satisfaction

Customer Satisfaction

 Your satisfaction is our ultimate goal. We strive to exceed your expectations with every interaction. We provide a weekly recap of services performed with photos included. If, for any reason, you are not completely satisfied with our service, please let us know, and we will take immediate action to resolve the issue to your satisfaction. 

Long-term Partnership

Customer Satisfaction

Long-term Partnership

  We aim to build long-term relationships with our customers based on trust and reliability. We value your loyalty, and as a token of appreciation, we offer exclusive benefits and discounts for repeat customers.

Frequently Asked Questions

Please reach us if you cannot find an answer to your question.

 
A homeowner or property manager would need a pool company for maintenance and cleaning, ensuring the pool remains safe, hygienic, and enjoyable for users. We at VK Pools also provide repairs, equipment installation, and drain and washes, green pool turn arounds, and tile cleaning All to help prevent costly damage and extend the pool's lifespan. 


 
In our weekly service visits, we include checking and balancing chemicals, inspecting equipment, brushing walls, skimming debris, and emptying baskets, among other maintenance tasks to ensure optimal pool health and cleanliness. We go one step above and send you an email once we have completed service noting what was completed and accompanied by photos! 


We thrive off of clarity in our operations, we determine your monthly cost based upon varying factors - landscaping, age of the pool, size of pool etc. We also have custom packages that fit all budgets. Schedule your complimentary inspection to learn more today! 


Contact Us

Better yet, send us a question!

We love our customers, so feel free to contact us at any time! 

VK Pools AZ

Peoria, Arizona, United States

hillary@vkpoolsaz.com 928-242-3915

Hours

Open today

09:00 am – 05:00 pm

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